FAQs

The following is a list of questions frequently asked by parents regarding our practice. This section provides you with basic information on appointments, referrals, hospital affiliations, and much more.


Where are you located?  

We are located on the corner of Great Oaks Drive and 620, approximately 1 mile west of Round Rock Medical Center. We will be relocating to 1001 Little Oak Way on September 5, 2017!

What are the office hours?

Monday through Friday, 8am – 5pm
Accute Care Clinic: Monday through Friday, 8am – 10am
Saturday clinic: Phones are open 8am – 10am (appointment only)

With which hospitals are the physicians from Treehouse Pediatrics affiliated?

We are affiliated with Round Rock Medical Center, North Austin Medical Center and Dell Children’s Center of Austin.

Which insurance plans are accepted at Treehouse Pediatrics?

We accept most major insurance plans, excluding Medicaid. For any insurance or billing question, please call our billing department at 512-255-8868 opt. 4.

May I complete my new patient paperwork before I arrive?

Yes.  A few days prior to your first appointment, you will receive our pre-registration email from Phreesia.  You may register your child/children from the comfort of your home or arrive 10 minutes early and we can set it up for you in the office.

How do I get advice about my child’s symptoms?

Our highly skilled Triage Team provides advice via phone calls and our Keona Healthdesk. You may call any time during our regular office hours for answers to your questions.  Click here to access Keana Healthdesk. Once you have registered your child/children, our Triage Team can relpy via secure message using the Healthdesk.  In the event that our Traige Team can’t help you with a problem, it will be passed on to one of the providers. Urgent after-hours questions are handled by an off site nurse triage.

What if I have questions after the office is closed?

If you are in need of advice while we are closed, please call our after-hours triage line at 866.439.3975.  There is a $13 fee for this call.

What is a “Well Child Visit”?

The “Well Child Visit” is a visit dedicated to reviewing the routine aspects of your child’s health (feeding/nutrition, sleep, behavior and development, etc.) These visits also include immunizations and education regarding routine preventive care. We always provide adequate time to answer any questions you may have about your child.

How often should I schedule a Well Child Visit for my child?

We follow the schedule of routine well child visits established by the American Academy of Pediatrics. We start with an initial newborn a day or 2 after you have been discharged from the hospital with well check visits starting 2 weeks after your child is born. Routine well child visits are then scheduled at 2, 4, 6, 9, 12, 15, 18, 24 and 30 months of age. Yearly visits are recommended on or after each birthday.

Where do you refer your patients if a specialist consultation is needed?

We utilize physicians and other health care providers from a variety of institutions, as well as local independent physicians and groups. We rely on our years of experience with these providers and feedback from patients to continually update our “network” of specialists. Our Referral Team works with our families to find the best care possible for your children.

What if I need a referral to a specialist? How much notice is required to provide an insurance referral? What information is needed for the referral?

Sometimes it may be necessary for our physicians to refer your child to a specialist, for diagnostic testing (such as X-rays, CT scans, Ultrasounds) or to a therapist (speech, physical, occupational). After an appointment, your doctor will coordinate with our Referral Team; then they will begin the process of obtaining the necessary information from your insurance company. You will be called when it is ready.  If you haven't heard from usafter 72 hours, please feel free to call to check the status of your referral.   Please do not make your appointment until you hear from us.

Additional requests, or renewals, can be obtained by calling our office at 512-255-8868 and speaking with a nurse. When calling, be prepared with the following information when requesting a referral: date of appointment, name of the specialist, provider number for the specialist, and reason for the referral. We greatly appreciate 48 hours notice for us to prepare your child’s referral.

What if I need a prescription refill?

When you need a refill for a medication, please contact your pharmacy first. If the pharmacy is unable to refill the prescription, please click here to acess the Keona Healthdesk to request a refill.  Once the request has been processed, our Triage Team will reply via secure message letting you know it's been sent to your pharmacy, that a prescription is ready to be picked up in the office or that your provider must see you in the office before a refill can be authorized.

 
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