Office Policies and Information

  • All payments are due at the time of service unless prior arrangements are made. We accept cash, personal check, Master Card, Visa, American Express, and Discover.  Any outstanding balances, including deductibles, are due within 30 days of the statement.  If you experience circumstances beyond your control, please contact our billing office to make payment arrangements.  All balances reaching 90 days past due will be sent to a collections agency.
  • It is your responsibility to know your insurance benefits and to inform us of any changes. Some vaccines and/or procedures could be subject to deductible or denied for coverage. This is impossible for us to keep track of; however, please do not hesitate to ask if a procedure is typically covered and we will do our best to assist you. You are responsible for any fees that are not paid by your insurance carrier.
  • There is a $13.00 fee for any after-hours phone call to the doctor or triage nurse. This fee is waived if you are instructed to take your child to an Urgent Care or the Emergency Room.
  • A 24 hour notice of cancellation of well child checks, ADHD visits, scheduled follow ups or consults is required or a $30 cancellation fee will be charged. If your appointment is made for the “same day” and you find yourself unable to keep it, please call to cancel with a minimum of three hours’ notice in order for another child to be scheduled or a $30 cancellation fee will be charged. *** Multiple late cancellations will be subject to dismissal from the practice.***
  • Sibling without Appointment: We respectfully ask that you refrain from asking your doctor or nurse practitioner to examine siblings that do not have appointments.  This prevents us from properly documenting the visit in the medical record, as well as prevents us from seeing the next scheduled patients on time.
  • Divorce Decree: We are not party to your divorce decree. The responsibility for payment and the presentation of active insurance card at the time of service is the responsibility of the accompanying parent. Any information about office visits where one parent was not in attendance can be obtained by calling our office or logging in to the patient portal. It is not our responsibility to notify the absent parent of an office visit.
  • Termination from our Practice: Our office values its patient relationships and wants to protect patients’ rights. We will terminate patient relationships with cause and only after careful consideration. Reasons for termination include but are not limited to: repeatedly not showing up for scheduled appointments, not complying with recommended medical care, being hostile or abusive to staff, or not paying bills in a timely manner.
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